Shipping Policy

At THE PULAM, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
• During holidays, promotions, or peak shopping seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

Region	Estimated Delivery Time
United States	5–10 Business Days
Canada	7–12 Business Days
United Kingdom	6–10 Business Days
Australia	7–12 Business Days
Europe	7–15 Business Days
Other International Locations	10–20 Business Days

Please note that delivery times are estimates and may vary depending on customs clearance, weather conditions, carrier delays, or local delivery services.

Shipping Fees

Shipping costs are calculated at checkout based on your shipping destination.

Free Standard Shipping is available on qualifying orders:

• United States: Orders over $79
• International: Orders over $99

(Shipping thresholds may change during promotional events.)

Order Tracking

Once your order has been shipped, you'll receive a tracking email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

THE PULAM is not responsible for packages delayed or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. Once an order has shipped, we may not be able to modify the shipping address.

Lost, Stolen or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package is:

• Delayed beyond the estimated delivery window
• Marked as delivered but cannot be located
• Lost in transit

Please contact us at violet23425@gmail.com with your order number. Our support team will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Split Shipments

To ensure faster delivery, orders containing multiple items may be shipped separately from different warehouses.

If this happens, you will receive separate tracking numbers for each shipment.

Shipping Restrictions

Currently, we ship to most countries worldwide. However, we may be unable to deliver to certain regions due to carrier limitations or local regulations.

If we cannot fulfill your order, we will notify you promptly and issue a full refund.

Contact Us

If you have any questions about shipping, please contact our customer support team.

Email:  violet23425@gmail.com

Thank you for choosing THE PULAM.

Own Your Flow.